Refund & Returns Policy
Every piece is made or chosen with care. Here is exactly what to expect if something arrives less than perfect.
All sales are final.
At Poetic Bipolar Mind, we strive for high-quality products and your complete satisfaction. All purchases are final — we do not accept returns or offer refunds on any products, physical or digital. Please review this policy carefully before you buy. If your item arrives damaged or defective, we will make it right — see below.
How exchanges work
If your product arrives damaged or defective, follow these three steps within 7 days of delivery.
Contact us
Email support@poeticbipolarmind.com within 7 days of delivery with your order number and a photo of the damaged or defective item.
We review
Once we have reviewed your claim, we will notify you whether your item is eligible for an exchange.
Replacement
If eligible, we will send a replacement of the same item, subject to availability — or store credit for future purchases if it is no longer available.
Downloadable products
Digital downloads and other electronic products cannot be returned, exchanged, or refunded.
Gift purchases
If the item was marked as a gift at the time of purchase, the same exchange policy applies for defective or damaged items only.
Questions about your purchase?
For anything regarding your order, reach out and we will take care of you.
support@poeticbipolarmind.com